Support & FAQ
No hold music, no "your call is important to us" — just the answers to what actually goes wrong on a game night, and an inbox we read ourselves for everything else.
How do I join a game?
Someone opens the platform on a TV or laptop and hosts a room. Scan the QR code shown on that screen with your phone camera (or browse to the join address and type the 4-letter room code), pick a name and color, and your phone becomes the controller.
My phone went to sleep — am I kicked out?
No. Your player slot stays reserved. Wake your phone and the controller reconnects to your spot automatically; if it doesn't within a couple of seconds, refresh the page — you'll come right back as the same player without rescanning the QR code.
The TV screen was refreshed — is the party over?
No. The host screen reconnects to the same room after a refresh, and everyone's phones stay connected.
How does the host remove an inactive player?
On the host's phone, the lobby has a Manage Players list — tap a player to pass them the host crown or remove them from the room.
A game froze — what do I do?
The host can pause from their phone and choose Exit to Lobby, or use the Exit to Lobby button on the TV's pause overlay. The room and all players survive; only the round ends.
Do I need to install anything?
No downloads. Guests never sign in — scan the code and play. Hosting a room takes an email address and nothing else. Everything runs in the browser over your local network connection.
Which games are available?
See the full Game Library — every game lists its player count and how to play.
Still stuck?
Email support@totallynotfun.com with what happened and roughly when — we read everything.